Listening is 90% of Communication. Why?
What is said here about a parent listening to a child
applies equally to an adult listening to another adult.
To me the evidence is overwhelming. The importance of listening far outweighs the importance of speaking in creating and maintaining good communication. I go so far as to say that it counts for 90% of the communication process–and particularly of good communication. This is especially true of parents listening to children.
The Value, Power, and Results of Listening
Here’s a simplistic way to look at this. We have two ears, two eyes, and one mouth. Four out of five of those organs are for taking information in, and only one is for speaking it out. That’s 80% right there! Beyond that, though, listening has such incredible value and power in any relationship, and it is difficult to do well, that it counts for a full 90% of what constitutes good communication. Consider the following.